The company also encouraged those who want to report faults, lodge complaints and make enquiries, to do so through its 24/7 Call Center, email and social media platforms, instead of physically visiting its offices.
This call by the organisation is in line with the social distance approach being adopted in managing the spread of the Coronavirus (COVID-19) pandemic, currently threatening the globe.
The development was made known to newsmen in Enugu on Tuesday by the Head of Corporate Communications, EEDC, Mr. Emeka Ezeh.
According to Ezeh, the company has already put measures in place by strategically setting up hand washing points and providing hand sanitizers at its critical touch points, to ensure that both staff and customers are safe.
He said that the company’s customer-facing/technical staff are already equipped with the right knowledge and information on the basic preventive measures, to remain safe.
With this situation, customers that want to report faults, lodge complaints or make enquiries are advised to reach out to EEDC through its 24/7 Call Center on: 084 700 100, send email to: email@example.com or engage though its social media platforms (Twitter and Facebook: @enugudisco; Instagram: @enugu_disco).
For those that would want to pay their energy bills, they are encouraged to do so through the following electronic channels: Energy Pay (by logging on to its website: www.enugudisc.com); QuickTeller, Interswitch and collection agents.
“Safety is the watchword here; and the whole essence is to reduce human contact and the risk of spreading the virus.
“We want to be safe and we need our customers to be safe as well”, Ezeh explained.